Refund policy

REFUND AND RETURN POLICY 

1. RESERVATIONS, PAYMENT, AND CANCELLATIONS

Payment is due at the time of reservation. Charges may be adjusted for changes to dates, delivery or pickup location, or product changes.

Cancellation Policy:

  • Cancellations made 7 or more days prior to the scheduled delivery date will receive a refund minus a 20% non-refundable cancellation fee, which covers administrative, booking, and payment processing costs.

  • Cancellations made less than 7 days prior to delivery are non-refundable.

No refunds will be issued for early returns, unused rental time, weather conditions, park closures, travel delays, or changes in Customer plans.

Stroller colors and styles may vary.

If Stroll & Roll Rentals cannot provide the reserved item(s), it reserves the right to cancel the reservation and will notify the Customer.

2. LOSS, DAMAGE, OR THEFT

Customer agrees to immediately notify Stroll & Roll Rentals of any lost, stolen, or damaged rental item(s).

Rental item(s) must be returned in the same condition as received, ordinary wear and tear excepted.

Rental item(s) returned excessively dirty or unsanitary beyond normal wear and tear may incur a flat $25 excess cleaning fee.

Customer is responsible for the full retail replacement value of any unreturned rental item(s), including all accessories.

If rental item(s) are believed lost or stolen, Customer must file a report with resort security or location management, and if outside a resort or theme park, a police report.

 

3. OPTIONAL DAMAGE PROTECTION PLAN

Stroll & Roll Rentals offers an optional Damage Protection Plan for an additional fee.
This is not an insurance policy.

The Damage Protection Plan:

  • Must be purchased at checkout or prior to possession

  • Begins at possession and ends at scheduled pickup time

  • Covers accidental damage to Stroll & Roll Rentals equipment only

The Damage Protection Plan does not cover loss, theft, abandonment, intentional damage, misuse, removed or unassembled accessories, avoidable damage (including chemicals, sprays, drawing, or coloring), or failure to report incidents immediately.

Replacement of rental item(s) is not guaranteed and subject to availability.