How do I make a reservation?
You can make a reservation through our website, WhatsApp +1 (407) 561 4400, Email (reservations@strollandrollrentals.com). We recommend booking in advance to ensure availability.
Can I choose the type of stroller I want to rent?
Yes, we offer a variety of strollers to fit your needs. You can choose from single, double, joggers, and more.
What is the minimum rental period?
The minimum rental period for scooters is 3 consecutive days. For strollers, it is 4 consecutive days. Even if you want to rent for a shorter period, you pay the amount of the minimum rental period.
After the minimum rental period the rent is calculated in 24 hour increments.
Do you deliver to hotels and resorts in the Orlando/Kissimmee area?
Yes, we offer delivery and pickup services to most hotels and resorts in the Orlando/Kissimmee area. There may be an additional fee for this service if you are staying outside of our regular delivery/pick up area.
Do you deliver to Disney Resorts?
Yes, we do, but the delivery and return are done in person at a scheduled time within our regular delivery and pick up hours. Disney has very strict rules in regards to delivery and pick up to their resorts. Therefore, it is important that you specify a time when you will be available to receive and return the rented items to avoid delays.
Do you deliver to theme parks, airports or shopping outlets?
Unfortunately, we cannot make deliveries to theme parks and we do not deliver to airports or any other open public spaces.
Can I pick up from and/or return the items to your store?
Stroll & Roll Rentals Delivery handles all deliveries and pick-ups of rented equipment. You do have the option for picking up and returning the rented item(s) to our location which is: (add address)
How is delivery done to vacation homes or Airbnb?
Our drivers will leave the rented equipment at the door of the house or at the clubhouse of the residential complex, if it's allowed. It is important to add the gate access code to the delivery address at the time of making the reservation, or as soon as you get it. This will avoid delays. It is extremely important that the provided address is complete and correct to ensure we deliver the items at the scheduled time and place. If the address is incomplete and delivery has to be rescheduled there will be a $15 redelivery fee.
Can we receive at one address and return at another?
Yes, just specify the complete delivery and return address when making the reservation.
What happens if the delivery address is incorrect or incomplete?
If the provided address is incorrect or incomplete, the delivery will have to be rescheduled and a $15 redelivery fee will be charged.
Do I need to be present at the time of delivery and return?
You do not have to be present in person at the time of delivery and return. Except for some Disney Resorts (which requires you to be present), all our deliveries are made directly to the hotel reception or luggage/bell service. At vacation homes the items are left in and picked up from the front of the door of the home, or if available, at the Club House. The items will have a name tag with the family’s last name.
What are your delivery and pick up hours?
Our delivery and pick-up hours are 7 days a week between 8 and 10 am or 5 and 7 pm.
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, and American Express).
When is payment due?
At the time of the reservation all payments are due to guarantee your reservation. Payments are made directly through the website at the time of making the reservation, or through a payment link sent to you by email or WhatsApp.
Can I cancel my reservation?
Yes, you can cancel your reservation up to 48 hours before the rental period starts for a full refund. Cancellations made less than 48 hours in advance cannot be refunded.
Important: Last-minute reservations, made within 48 hours before the rental period starts, will not be refunded.
Do you offer refunds?
We offer refunds if a reservation is cancelled 48 hours before the start of the rental period. Cancellations within the 48 hours of the start of the rental period will not be refunded, but we are happy to make changes to your reservation if needed (subject to availability and may delay delivery).
What happens if the stroller is damaged or lost?
If the stroller is damaged or lost, we will charge your credit card for the full value of the stroller. We recommend purchasing our stroller insurance for added protection.
Is insurance mandatory?
No, insurance is optional, but highly recommended as it protects against theft and/or damage. If you choose not to purchase insurance, the full value of the item will be charged from the credit card on file in case of damage, loss and/or theft.
What is the minimum age to use an electric mobility scooter?
Stroll & Roll Rentals recommends a minimum age of 16 years to operate an electric mobility scooter. Please note that each park has its own age restrictions and guidelines for electric mobility scooters. We strongly encourage you to contact the parks directly for specific details, especially if your child has a medical mobility need. Stroller To Go cannot issue refunds for unused days if park policies prevent the use of the scooter.
How long does the scooter battery last?
Our batteries are all high capacity. The battery lasts up to 8 miles / 12 km, but this can vary depending on the user’s weight and how the scooter is used.
How do I clean the stroller?
We ask that you wipe down the stroller with a damp cloth before returning it. If it requires further cleaning, please contact us for instructions.